28 January 2024
5 things to know about the new Showmax
Showmax is changing. Here’s what you need to know about the move to the new Showmax platform.
1. You need to download a brand-new app
Why? The new Showmax is a completely new streaming platform, powered by international streaming giant Peacock. Everyone has to get the new app on all devices.
It’s quick and easy to download the new app. Just wait for an email telling you that your account has been migrated to the new Showmax, or follow the instructions on screen when you next open your Showmax app on your mobile phone, smart TV or other device.
Find out more about downloading the new app on your mobile device and on your smart TV here.
Having trouble? Check if your device is supported by the new Showmax app.
2. You need to create new profiles
The new Showmax is not an upgrade – it’s a totally new app. You will have to set up your profiles from the beginning and choose fun new avatars for up to six profiles.
Follow the instructions when you download the new app, or click on your account icon. If you have kids, set up a kid-friendly account and add a PIN to your adult profiles to make sure kids only see shows rated for their age group.
Once set up, each profile will benefit from Showmax’s powerful recommendation engine that will learn from viewing habits to recommend the right shows.
3. Your downloads and watchlist won’t move across
As the app is completely new, your watchlist, continue watching and downloads list won’t be making the move to the new Showmax with you.
We understand that is frustrating, but there’s so much incredible new content coming in February that we know you’ll find lots to love!
4. There might be one or two issues
While we’ve worked hard to make moving to the new Showmax as easy as possible, there may be some issues during the process. We’re aware that some episodes and seasons of shows you love haven’t yet made it onto the new Showmax platform.
We’re working on getting the entire Showmax library back online as soon as possible, and we’ll have you back to binge-watching your faves soon.
Need more help?
- The Showmax Help Site: Find troubleshooting articles, as well as Showmax Live Chat and other contact information.
- Showmax Live Chat: Chat live with a customer care agent for immediate assistance. Check if the FAQs answer your questions, and if not, scroll to Still Need Help? Clicking on Sign In or Problems Signing In will bring up the Live Chat box.
- Email Showmax: help@showmax.com will get you help in all countries.
5. There are new Showmax plans
Football fan? The new Showmax Premier League plan offers all 380 PL games live to your mobile device at an unbeatable price.
If you just want to be entertained by Showmax Originals, hit international and local series, movies and kids’ shows, choose Showmax Entertainment or Showmax Entertainment Mobile.
Or, if you love everything, choose to bundle two of these packages together. Sign up here.
Want to know more? Read about some of the great features of the world of new Showmax
Original African stories by local talent
Untying Kantai
Untying Kantai follows King Kantai, a man who has spent 30 years of his life working hard to provide for his family, only to be conned out of his life savings. Stream from 9 May, with new episodes weekly.
Big Girl Small World
Stream the new Kenyan romcom series Big Girl Small World from 8 May, with new episodes every week.
Empini S1
Stream the Showmax Original drama series Empini from 23 May 2024.
Original Sin: My Son The Killer
Original Sin: My Son The Killer follows the murder of Andrea Venter by Gerhard Jansen van Vuuren, who then went on the run from South Africa to Brazil.
Tracking Thabo Bester
From the makers of Devilsdorp and the director of Convict Conman comes the true-crime documentary South Africa has been waiting for. All the episodes are streaming on Showmax.
The Illuminated
The Showmax Original docuseries The Illuminated explores different religious movements in South Africa. All episodes now streaming.
Koek S1
The crime comedy Koek, starring Cindy Swanepoel. All the episodes are streaming on Showmax.
Ekhaya Backpackers S1
Stream the Showmax Original comedy series Ekhaya Backpackers. All the episodes are now streaming.
What will be the cost of vengeance? Empini S1, coming soon
The Roast Of Minnie Dlamini, now streaming
More Mzansi gold
The Real Housewives of Durban on the upcoming reunion
The RHODurban cast share their thoughts ahead of The Real Housewives of Durban S4 reunion, hosted by MaBlerh. The reunion will air on Showmax on 15 and 22 May 2024.
The Mommy Club Season 2 episode 12 recap: Lines in the sand
In episode 12 of Showmax’s The Mommy Club, Nozipho goes to see a medium, and Hermajesty wants closure for her husband’s death.
Kristen Raath on her funniest, and most humiliating moment, on the set of Wyfie
Kristen Raath talks about her funniest and most humiliating moment on the university drama Wyfie, now streaming on Showmax.
9 most shocking moments in The Illuminated
Are you strong enough to binge Showmax Original documentary series The Illuminated? Here’s what you’ll need to prepare yourself.