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If there’s anything you’re unsure about when it comes to managing your Showmax account, we’re here for you! Check out the FAQs below, or go to www.showmax.com/help.

How do I access my Showmax account?

  1. On the Showmax website select Sign In from the top menu.
  2. On the sign in screen, type in your email address and password then select the Sign In button.
  3. Select My Account on the top menu bar under your username.
    How to select My Account on the Showmax website
  4. Here, you will see all the information about your account, such as your payment details, registered devices and more

How do I edit or update my profile?

  1. Sign in on the Showmax website.
  2. Select My Account on the top menu bar under your username.
  3. You will now see all the options related to your account.
  4. Select Account Details.
    Where to find account details on Showmax website
  5. Here you can make changes to your personal account information like your name, location and password.
  6. Save your changes by selecting Update.

How do I change my password?

  1. Sign in on the Showmax website.
  2. Select My Account on the top menu under your username.
  3. Select Account Details to change your password.
    How to change password on the Showmax website
  4. Enter your current password and a new password.
  5. Select Update Password.

How do I retrieve my password if I’ve forgotten it?

  1. Select Sign In on the top menu of the Showmax website.
  2. Select Forgot Password.
  3. Enter the Showmax registered email address in the text box.
  4. Select Reset Password.
  5. Instructions on resetting your password will then be emailed to you – follow the directions and you’ll be able to reset your password in no time.

How do I sign out of the website?

Select Sign Out on the top menu bar under your username.

How to sign out of Showmax

How do I manage my registered devices?

  1. Sign in on the Showmax website.
  2. Select My Account from the top menu bar under your username.
  3. Select My Devices to manage your registered devices.

Please note: When you use a device to stream or download from Showmax it will be automatically be registered as on of your devices.

How to manage devices on Showmax

You may register up to five devices on your Showmax account. These may be replaced/changed a maximum of nine times per year from your first subscription date. You may watch on two registered devices simultaneously: these are referred to as active devices.

Go to www.showmax.com/help for more, or email support@showmax.com.

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